Terms & Conditions

Last Updated: October 11, 2026

Welcome to SALOFY. By accessing or using our website, salofy.in, or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing our products.

1. About SALOFY

SALOFY is an online fashion business operated from India, serving customers in the United States and eligible U.S. Territories.

We offer clothing and fashion accessories, including T-shirts, shirts, hoodies, sweatshirts, dresses, tops, bottoms, and other fashion items.

Products may be fulfilled through third-party suppliers and fulfillment partners from U.S. or overseas warehouses, depending on product availability.

2. Eligibility

By using our website, you confirm that you are legally able to enter into a binding agreement and will provide accurate billing, shipping, and contact information when placing an order.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizing information, prices, and availability are accurate.

Colors may vary slightly depending on your device or screen settings. Sizing and measurements may vary by manufacturer. Product availability may change without notice.

We reserve the right to update product listings or discontinue products at any time. Minor variations that do not materially affect a product's description or functionality do not automatically qualify as defects. This does not limit any rights available under applicable law.

4. Pricing & Shipping Charges

All prices are displayed in U.S. dollars (USD), unless otherwise stated. Prices and promotional offers may change without prior notice.

Shipping charges are calculated according to our Shipping Policy, including applicable order-weight-based rates.

Free shipping is available only when an applicable promotion or minimum-order offer is displayed on our website or at checkout and the order meets its stated conditions.

If an obvious pricing or listing error occurs, we reserve the right to cancel the affected order and issue a refund if payment has been collected.

5. Orders & Cancellations

After placing an order, you should receive an order confirmation email. An order may be subject to inventory availability, payment verification, and fulfillment requirements.

SALOFY reserves the right to refuse, limit, or cancel orders due to inventory shortages, pricing or listing errors, suspected fraud, payment issues, or other legitimate reasons.

If payment has been collected for an order cancelled by SALOFY, an applicable refund will be issued to the original payment method.

Cancellation requests may be submitted within 24 hours of purchase, but cancellation is not guaranteed. If an order has already entered processing or has been shipped, cancellation may no longer be possible. Eligible items may be considered for return after delivery under our Return & Refund Policy.

6. Shipping & Delivery

SALOFY currently ships throughout the United States and eligible U.S. Territories, including all 50 states, P.O. Boxes, APO/FPO military addresses, Puerto Rico, Guam, American Samoa, and the U.S. Virgin Islands, subject to carrier and fulfillment-service availability.

We do not currently offer shipping outside the United States and eligible U.S. Territories.

Our estimated standard shipping times are:

U.S. Warehouse Products

• Estimated standard shipping: 2–5 business days.

Overseas Products

• Estimated standard shipping: 5–10 business days.

These are estimated shipping times, not guaranteed delivery dates. Order processing times may vary depending on product availability, warehouse location, weekends, holidays, and order volume.

Orders containing products from different warehouses may arrive in separate packages. Tracking information will be provided when available.

Shipping delays may occur due to weather, carrier disruptions, holiday volumes, customs or import processing, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete details regarding destinations, shipping rates, tracking, delays, and shipping procedures.

7. Payments

Payments are processed through the payment methods available at checkout, which may include Razorpay and PayPal.

Available payment methods depend on provider support and checkout availability. SALOFY does not intentionally store customers' full debit or credit card details on its own servers. Payment information is handled by the applicable payment providers under their security and privacy practices.

8. Returns & Refunds

All returns and refunds are subject to our Return & Refund Policy and applicable return-service availability.

Eligible orders delivered within the United States and eligible U.S. Territories may qualify for a return, subject to the following requirements:

• Return requests must be initiated within 7 days from the date tracking shows that all packages in the order have been delivered.

• For split shipments, the return period begins after the final package has been delivered.

• Approved items must be shipped back within 7 days of submitting the return request, following the return instructions provided.

• Items must be unworn, in new condition, with original tags attached and original clear garment packaging with the SKU label.

• Exchanges are not offered. Customers may return eligible items and place a new order for another size or color.

Beauty products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, open-pack wholesale orders, and other products identified as non-returnable are excluded from standard returns.

Returns that do not meet the applicable requirements or deadlines may be subject to a 20% restocking fee or may be declined, in accordance with the Return & Refund Policy and applicable fulfillment-provider rules.

Customers must contact SALOFY Support before returning an item and obtain the required return authorization (RA) information and return instructions. Returns sent without prior approval may not be accepted.

9. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incorrect, or with a manufacturing defect, please contact SALOFY Support as soon as possible.

Please provide your order number, a description of the issue, clear photographs of the item, and photographs of the packaging where applicable.

SALOFY will review the request and work with the fulfillment provider to determine an appropriate resolution, which may include an eligible return or refund.

Return shipping costs may be covered when the issue is confirmed to involve a damaged item or fulfillment/shipping error, subject to the applicable policy.

10. Return Shipping & Refund Processing

For eligible returns due to size, color preference, change of mind, or other reasons not caused by SALOFY or the fulfillment provider, the customer is responsible for return shipping costs.

Shipping and handling charges paid at checkout are generally non-refundable, except where a refund is required under our policies or applicable law.

After an eligible return reaches the fulfillment provider's return facility, return processing generally takes 5–7 business days. After SALOFY receives confirmation that the return has been processed, the applicable refund will be issued to the customer's original payment method.

Banks and payment providers may require additional time for the refund to appear. Refunds are subject to the applicable return conditions and inspection results.

Please review our complete Return & Refund Policy for exclusions, deadlines, return instructions, and other conditions.

11. Promotions & Discount Codes

Promotional offers and discount codes may have expiration dates, minimum purchase requirements, product exclusions, or other stated conditions.

Discount codes cannot be combined unless explicitly permitted. SALOFY may modify or end promotions prospectively, subject to applicable law and any terms applicable to completed purchases.

12. Acceptable Use

You agree not to use our website for unlawful purposes, submit false or misleading information, attempt unauthorized access to our systems, interfere with website functionality or security, or misuse website content.

We may take appropriate action in response to misuse, subject to applicable law.

13. Intellectual Property

SALOFY's original logos, branding, website text, graphics, and design elements are owned by SALOFY or used with permission.

Product images, trademarks, and other materials may belong to their respective owners or suppliers. No content may be copied, reproduced, distributed, or commercially used without the necessary permission or legal authorization.

14. Third-Party Services & Fulfillment

SALOFY may use third-party suppliers, fulfillment providers, warehouses, shipping carriers, and payment services to process and deliver orders.

These partners may process the information necessary to fulfill transactions and provide related services, subject to applicable privacy requirements.

SALOFY remains your point of contact for customer service and order-related questions. Third-party fulfillment arrangements do not remove any rights or protections available to customers under applicable law.

15. Limitation of Liability

Delivery estimates may be affected by carrier disruptions, weather, customs procedures, operational issues, or other circumstances outside our reasonable control.

To the fullest extent permitted by applicable law, SALOFY will not be liable for indirect or consequential losses arising from website use or delivery delays.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited. Where legally permitted, liability relating to a specific order will be limited to the amount paid for the affected order. This does not limit mandatory consumer rights or remedies.

16. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how customer information is collected, used, and handled.

17. Changes to These Terms

SALOFY may update these Terms & Conditions from time to time. Changes will be posted on this page with the revised update date.

Updated terms apply as permitted by applicable law. Changes will not remove rights that customers are legally entitled to retain.

18. Governing Law & Disputes

These Terms are governed by the laws of India, subject to any mandatory consumer protection laws applicable to a customer's purchase.

Disputes will be handled by courts of competent jurisdiction in Bhilwara, Rajasthan, India, to the extent legally permitted. Nothing in this section limits non-waivable rights available to consumers under applicable law.

19. Contact Us

SALOFY

Customer Support Email: support@salofy.in

Business Address: 3-A-15, Bapu Nagar, Bhilwara, Rajasthan 311001, India

We aim to respond to customer inquiries within 24–48 business hours.