Refund policy

# Return & Refund Policy

**Effective Date:** July 2, 2026

Thank you for shopping with SALOFY. We want you to love what you ordered — but if something isn't right, here's how our returns and refunds work.

## Eligibility

- We currently accept returns only for orders shipped within the United States. We are unable to accept returns for orders shipped outside the US at this time.
- Items must be unworn, unwashed, and undamaged, with all original tags attached and returned in their original packaging with the SKU label intact.
- We do not offer exchanges. If you need a different size or color, please return the original item for a refund and place a new order.

## Return Window

- You have 7 days from the date your order is marked "Delivered" (per tracking) to initiate a return request.
- Once a return is approved, the item must be shipped back to us within 7 days of submitting the request to qualify for a full refund.
- For orders shipped in multiple packages, the 7-day window begins from the delivery date of the final package.
- Returns submitted or shipped outside these windows may be subject to a 20% restocking fee, or we may decline the return entirely.

## Non-Returnable / Final Sale Items

The following categories cannot be returned or refunded under any circumstances:

- Beauty products
- Bodysuits
- Face masks
- Intimates / Lingerie
- Swimwear

## Refunds

- Approved refunds will be issued to your original payment method.
- Shipping and handling charges are non-refundable.
- Return shipping costs are the customer's responsibility, unless the return is due to our error (wrong item shipped) or a damaged/defective item.
- Please allow 5–7 business days from the day we receive your returned item for us to process the refund.
- You will receive an email confirmation once your return has been processed.

## How to Start a Return

1. Contact us at salofy00001@salofy.in with your order number and reason for return.
2. Once approved, ship the item back to us within 7 days using a trackable shipping method.
3. We'll notify you by email once your return is received and processed.

## Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item and packaging so we can make it right at no extra cost to you.

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This policy is subject to change at our sole discretion. Please check back periodically for updates.