Refund policy
SALOFY Return & Refund Policy
Effective Date: September 30, 2026
At SALOFY, customer satisfaction is our priority. If something isn't right with your order, we're here to help. Please read this Return & Refund Policy carefully before requesting a return.
🇺🇸 Return Eligibility
We currently accept returns for eligible orders delivered within the United States and U.S. Territories where Trendsi return services are available.
To qualify for a return, items must:
• Be unworn and in new condition.
• Have all original tags attached.
• Be returned in the original clear garment packaging with the SKU label.
• Not show signs of wear, damage, stains, washing, alterations, or use.
We do not offer exchanges of any kind. If you need a different size or color, you may return the eligible item and place a new order.
⏳ Return Window
Return requests must be initiated within 7 days from the date tracking shows that all items in the order have been delivered.
Once a return request has been approved and return instructions have been provided, the approved items must be shipped back within 7 days of submitting the return request.
For orders shipped in multiple packages, the return period begins after the final package has been delivered.
Returns that do not meet these requirements may be subject to a 20% restocking fee or may be declined.
🚫 Non-Returnable Items
The following categories are not eligible for standard returns:
• Beauty Products
• Bodysuits
• Face Masks
• Intimates / Lingerie
• Jewelry
• Swimwear
• Open-Pack Wholesale Orders
Some products may have additional return restrictions. Product-specific return eligibility may be displayed on the product information page.
⚠️ Damaged, Defective, or Incorrect Items
If you receive:
• A damaged item
• A defective item
• The wrong item
• An item with a manufacturing defect
please contact SALOFY as soon as possible.
Please include:
• Your order number.
• Clear photos of the item.
• Photos of the packaging, if applicable.
• A description of the issue.
If the issue is confirmed as a shipping error or damaged item, SALOFY will work with the fulfillment provider to arrange an appropriate resolution.
📦 Return Shipping Costs
For returns due to size, color preference, change of mind, or other reasons not caused by SALOFY or the fulfillment provider, the customer is responsible for the return shipping cost.
Return shipping costs may be covered when the return is due to a shipping error or a damaged item.
Shipping and handling charges paid during checkout are non-refundable unless otherwise required due to an error, damaged item, or other applicable circumstances.
We recommend using a trackable shipping service when returning an item. SALOFY is not responsible for returns that are lost during return transit.
💰 Refunds
Once the returned item is received and inspected, eligible refunds will be processed according to the applicable return conditions.
Trendsi states that return processing generally takes 5–7 business days after the returned package is received at its warehouse.
Once SALOFY receives confirmation that the return has been processed, the applicable refund will be issued to the customer's original payment method.
The customer's bank or payment provider may require additional time for the refund to appear in the account.
A return that does not meet the required return conditions may be subject to a 20% restocking fee or may be declined.
❌ Order Cancellation
Orders may be cancelled within 24 hours of purchase, but cancellation is not guaranteed.
If the order has already entered processing or has been shipped, it cannot be cancelled.
If cancellation is no longer available, the customer may request a return after delivery if the item is eligible under this Return & Refund Policy.
📩 How to Start a Return
To request a return:
1. Email SALOFY Support at support@salofy.in.
2. Include your order number and reason for the return.
3. Wait for return approval and return instructions.
4. Ship the approved return within the required 7-day period.
5. Use a trackable shipping method and retain your tracking information.
Returns sent without prior approval may not be accepted.
🌎 U.S. and Overseas Products
SALOFY offers products that may ship from U.S. warehouses or overseas warehouses.
For U.S. customers, eligible products may be returned according to this policy and the applicable Trendsi return requirements.
Orders shipped to customers outside the United States are currently not eligible for Trendsi's standard return services.
📦 Split Shipments
If an order is delivered in multiple packages, the return period begins after the final package in the order has been delivered.
Eligible items must still meet all return requirements stated in this policy.
📋 Return Processing
After an eligible return reaches the fulfillment provider's return facility, processing generally takes 5–7 business days.
Customers will receive confirmation when the return has been processed.
📞 Contact Us
For return and refund questions, please contact:
SALOFY Support
Email: support@salofy.in
We aim to respond to customer inquiries within 24–48 business hours.
📝 Policy Updates
SALOFY may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated Effective Date.
SALOFY — Everyday Fashion for Women in the USA 🇺🇸
Fast Shipping • Easy Returns • Secure Checkout