Refund policy

Return & Refund Policy

Effective Date: August 17, 2026

At SALOFY, customer satisfaction is our priority. If something isn't right with your order, we're here to help. Please read our return and refund policy carefully before requesting a return.

Return Eligibility

We currently accept returns only for orders delivered within the United States.

To qualify for a return, items must:

  • Be unworn, unwashed, and unused.

  • Have all original tags attached.

  • Be returned in their original packaging whenever possible.

  • Not show signs of wear, damage, stains, or alterations caused after delivery.

We do not offer direct exchanges. If you need a different size or color, please return the eligible item for a refund and place a new order.

Return Window

  • You may request a return within 7 days from the date your order is marked as Delivered according to the tracking information.

  • Once your return request is approved, the item must be shipped within 7 days of receiving return instructions.

  • For orders shipped in multiple packages, the 7-day return period begins after the final package has been delivered.

Returns requested after this period may not be eligible for a refund.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or incorrect:

  • Bodysuits

  • Lingerie and Intimates

  • Swimwear

  • Beauty Products

  • Face Masks

  • Gift Cards (if offered)

Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged item,

  • A defective item,

  • The wrong item,

  • Or an item with a manufacturing defect,

please contact us within 7 days of delivery.

Include:

  • Your order number.

  • Clear photos of the item.

  • Photos of the packaging (if applicable).

If the issue is confirmed, SALOFY will provide a replacement or a full refund at no additional cost.

Return Shipping Costs

  • Customers are responsible for return shipping costs for returns due to size, color preference, or change of mind.

  • SALOFY covers return shipping costs only when the return is caused by our error, including damaged, defective, or incorrect items.

We recommend using a trackable shipping service, as SALOFY is not responsible for returns lost during transit.

Refunds

Once your returned item is received and inspected:

  • Approved refunds will be issued to your original payment method.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

  • Shipping charges paid during checkout are non-refundable unless the return is due to our error or a damaged/incorrect item.

You will receive an email confirmation once your refund has been processed.

Order Cancellation

Orders may be cancelled only before they have been processed or shipped.

If your order has already shipped, it cannot be cancelled. You may request a return after delivery if the item is eligible under this policy.

How to Start a Return

  1. Email us at support@salofy.in.

  2. Include your order number and the reason for your return.

  3. Wait for return approval and return instructions.

  4. Ship the approved return within 7 days using a trackable shipping method.

Returns sent without prior approval may not be accepted.

U.S. Warehouse & Imported Collection Returns

SALOFY offers products from both U.S. warehouses and international warehouses.

  • Return eligibility is the same for both collections.

  • Delivery times may differ, but our 7-day return policy applies once the order is delivered.

Contact Us

For any return or refund questions, contact:

SALOFY Support

Email: support@salofy.in

We aim to respond within 24–48 business hours.

Policy Updates

SALOFY may update this Return & Refund Policy from time to time. Any changes will be posted on this page with the updated effective date.