Shipping policy

Shipping Policy

Effective Date: August 17, 2026

At SALOFY, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy explains our shipping destinations, delivery timelines, shipping charges, and other important shipping information.

Shipping Destinations

We currently ship only within the United States, including:

  • All 50 U.S. states

  • P.O. Boxes

  • APO/FPO military addresses

  • Puerto Rico

  • Guam

  • American Samoa

  • U.S. Virgin Islands

We do not currently offer international shipping outside the United States.

Order Processing

  • Orders are typically processed within 1–2 business days after payment is confirmed.

  • Orders are processed Monday through Friday, excluding U.S. holidays.

  • During high-demand periods, processing may take slightly longer.

Delivery Times

SALOFY offers products from both U.S. warehouses and international warehouses.

🇺🇸 U.S. Warehouse Collection

  • Processing Time: 1–2 business days

  • Delivery Time: 3–5 business days

These products ship from warehouses located within the United States for faster delivery.

🌍 Imported Collection

  • Processing Time: 2–4 business days

  • Delivery Time: 8–15 business days

Imported Collection items ship directly from our international warehouse and may take longer depending on customs and carrier operations.

If your order contains both U.S. Warehouse and Imported Collection items, they may arrive separately.

Shipping Rates

U.S. Warehouse Collection

Shipping charges are calculated based on the total weight of your order.

Order Weight Shipping Cost
Up to 0.60 lb $4.99
0.61 – 1.00 lb $7.99
1.01 – 5.00 lb $10.99
Above 5.00 lb $14.99

Imported Collection

  • Flat Shipping Rate: $6.99 per order.

Free Shipping

We offer FREE Standard Shipping on eligible orders of $49 USD or more within the United States.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 24–48 hours for tracking information to become active after shipment.

Split Shipments

To deliver your order as quickly as possible, items may be shipped from different warehouses.

If your order is split into multiple shipments:

  • You will receive a separate tracking number for each shipment.

  • There is no additional shipping charge for split shipments.

Lost, Delayed, or Damaged Packages

If your package is:

  • Lost,

  • Significantly delayed,

  • Or arrives damaged,

please contact us within 7 days of the expected delivery date at support@salofy.in and include:

  • Your order number.

  • Photos of any damaged items or packaging (if applicable).

We will work with the shipping carrier and provide a replacement or refund when appropriate.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

SALOFY is not responsible for orders delivered to an incorrect address provided during checkout.

If your order has not shipped yet, contact us immediately and we will do our best to update the address.

Shipping Delays

While we strive to meet all estimated delivery times, delays may occur due to:

  • Severe weather.

  • Carrier service disruptions.

  • Customs processing (for imported items).

  • High-volume holiday seasons.

These delays are outside of SALOFY's direct control.

Shipping Errors

If you receive the wrong item due to our mistake, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.

Policy Updates

SALOFY may update this Shipping Policy from time to time. Any changes will be posted on this page with the updated effective date.